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Safe and Well visits

The home is generally regarded as the place where we feel safest, but it is also the place where the overwhelming majority of fire deaths and injuries occur. To help prevent accidents we provide a free safe and well visit to the most vulnerable in our community.

What is a Safe and Well visit?

A Safe and Well visit will provide you with actions and advice to help make your home a safer place and protect you and your family from the risks of fire, it will also provide you with a fire escape plan to follow should the unthinkable happen. A Safe and Well Visit will also include a falls assessment and identify any health and care needs that need signposting to local services to help ensure your safety and wellbeing.

During the visit we will provide you with fire safety advice within your property, along with recommendations specific to your home and the people who live there. We may also fit smoke alarms and provide additional safety equipment if they are needed. All of these services are provided free of charge.

A visit will, on most occasions, reduce the immediate risks of fire within the home. However, on some occasions our employees will work with our partner agencies to ensure vulnerable individuals are safe; consideration towards the installation of a fire sprinkler unit may form part of this strategy.

Who can have a Safe and Well visit?

We target areas and households where we know there is a higher risk of fire, primarily the more vulnerable groups in the community.  As such we do have an eligibility criteria for our safe and well checks.

Who undertakes the visits?

A visit can be undertaken by a member of Derbyshire Fire and Rescue Service or one of our partner agencies such as the Handyvan Service, Derby Homes Crime Prevention Team or your Housing Association.

All Derbyshire Fire & Rescue Service staff will be in uniform and carry identification.

How long will it take?

A visit can take anywhere between 30 minutes to 1 hour dependant on the size of the property and the risks identified.

Do I need to reside at the property for the visit to take place?

Yes, you must reside at the property so we are able to assess what risks are associated with how you live within the property.  You are however able to ask a friend or relative to be present if you feel you would need this extra support.

How do I request a Safe and Well visit?

Should you require any further information regarding a Safe and Well Visit and/or to see if you or someone you know is eligible, please contact your local area office as detailed below.

Area Office contact numbers:
Phone No. Area
01332 777850 Derby City, South Derbyshire, Amber Valley and Erewash
01246 223500 North East Derbyshire, Chesterfield and Bolsover
01298 608720 High Peak and Derbyshire Dales
07766 299999 (TEXT ONLY) For people who are deaf, hard of hearing or speech-impaired