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British Sign Language

This page provides fire safety advice for people who are Deaf, hard of hearing and speech-impaired.

BSL Fire safety advice

This BSL video provides advice on measures that can be taken to reduce fire risks in the home. It takes you through general fire safety advice and specialist information such as smoke alarms for those hard of hearing.

How to contact Derbyshire Fire & Rescue Service


In an emergency we recommend using the 999 BSL service. Examples of emergency incidents are:

  • a person’s life is at risk
  • there is a fire or people are trapped
  • a crime is happening now
  • you need an ambulance now


For general enquiries and non-emergency assistance text 07766 299999. This number is only monitored during working hours, Monday to Friday, 9:00 – 17:00.

What is 999 BSL? 

999 BSL is a service that connects you to British Sign Language Interpreters remotely through an app or a web-based platform, who then will relay the conversation with the call handler and emergency authorities. This service has been set up so that no deaf person will be excluded when they need to make an emergency call, therefore saving lives. 

When to use the 999 BSL service? 

The 999 BSL service is for emergency situations ONLY, for an example if someone is seriously injured; lives at risk; being in danger or harm; a serious offence is in progress or just has been committed. 

For less urgent situations, please use Police 101 (wherever possible) and NHS111 through SignVideo - not 999 BSL, unless there is an emergency.

How to make a 999 BSL call?

There are two ways to reach the emergency authorities through 999 BSL service and they are: 

  • iOS and Android App (smartphone and tablet)
  • Web-based (

There are three very simple steps, you will need to:

  1. Open the app (needs downloading beforehand) or webpage
  2. Press the red button 'Call 999 BSL now'
  3. Connect to an interpreter

For more information:

For more information about the 999 BSL service, our list of FAQs, how to download the app, please visit our website at 

For any enquiries, please email