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Advice for Professionals

Derbyshire Fire & Rescue Service are committed to working with professionals who support vulnerable adults and children. We therefore welcome referrals for Safe and Well checks from any professional who is concerned about fire risk involving an occupier or property. 

The support you need as a professional to keep vulnerable people safe

Our Prevention team aims to work with professionals who visit and/or care for those within our communities who may be at risk of fire or incidents in the home. Our CHARLIE-M and FRANCES schemes gives professionals a guide to what we believe are risks in the home that could cause or may result in a fire starting.

To make a professional referral for a Safe and Well visit, please scroll to the end of this page and complete the Adult and/or Childrens referral form.

How to access CHARLIE-M or FRANCES training

Our CHARLIE-M and FRANCES training will help you to identify potential fire hazards and other risks in the home which will enable you to complete a Safe and Well check referral form.

We work closely with partner agencies and our training has been developed to accommodate our ever-changing community needs and give you, the professional, the tools to identify someone who may be at risk in their home of having a fire or, potentially, not being able to escape a fire.

The primary aim of the programme is to reduce the number of accidental dwelling fires, fire-related deaths, and injuries across Derbyshire.

The training is available over TEAMS at a convenient date and time that suits you. Additionally, we may be able to offer face-to-face training. The training is free, and we will deliver to groups (of any number) at your premises or venues supplied by us across Derbyshire

If you or your team would like to request face-to-face training, please email the Risk Reduction Team at

Additionally, watch the short video below, which explains in more detail what a Safe and Well check entails and what equipment we may provide on a visit.

Video interviews with members of the community who have received a Safe and Well visit

Submit a professional Safe and Well referral

If you are a professional and would like to refer an adult for a Safe and Well check, please complete our Referral Form for Adults

Similarly, if you would like to refer a child then please complete our Referral Form for Children