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Have Your Say

Introduction

Welcome to the Derbyshire Fire and Rescue Service's website where the Service invites the public to 'Have their Say' on public consultations undertaken, or views we are currently seeking. The section contains information on Current Consultations, Previous Consultations and Customer Feedback through our three feedback surveys; After the incident, Safe and Well & Business Fire Safety.

Customer Feedback

After the Incident

After the Incident : You said.... We responded

Quarter 1 2018-19

You SaidWe Responded
   

Quarter 2 2018-19

You SaidWe Responded
Did a good job but totally destroyed my cooker, I wasn’t pleased. Thank you for your comment, we always try to minimise damage to goods or property when dealing with emergency incidents. However, when the source of a fire is either in / or on a cooking appliance, it is difficult to avoid damage to the appliance. If the cooking appliance has been affected by fire, we generally remove it outside to make the property safe.

Quarter 3 2018-19

You SaidWe Responded
   

Quarter 4 2018-19

You SaidWe Responded
   

Safe and Well Visits

Safe and Well : You said.... We responded

Quarter 1 2018-19

You SaidWe Responded
   

Quarter 2 2018-19

You SaidWe Responded
Possibly by annual checks on smoke alarms for elderly people Thank you for your comment, we can confirm that we do provide information on how to check alarms and the frequency this should be done. We also work with partner agencies to make people aware of the importance of working smoke alarms, for when they visit properties. Unfortunately, we do not have the resources to complete annual checks on smoke alarms for all, so focus our resources based on risk criteria.
Maybe to pay visits to the over 70’s, if only to remind them of Fire Safety in their home. I myself are grateful re. visit, as my questions were answered Thank you for your comment, members of the public over 70 years old are one of our high risk groups and therefore should receive a visit. We have very specific criteria for how to determine risk and prioritise our visits based on vulnerability of the public we serve.
I know it’s rather difficult but maybe pre-warn people of the visit. The officers and crew had time and explained everything, thank you for the service provided Thank you for your comment, we are pleased to advise that a trial is underway at Long Eaton and Buxton to deliver cards to addresses prior to visiting, this informs occupants of when the crews will be in the area and what the purpose of the visits are.
Only checked the alarm at the bottom of the stairs, did not include the one at the top of the stairs Thank you for your comment, our policy is for all alarms in the property to generally be tested, if accessible. Following tests, alarms in key areas that are not working are replaced.

Quarter 3 2018-19

You SaidWe Responded
Let us know in advance when you're likely to call Thank you for your comment, we are pleased to advise that a trial is underway at Long Eaton and Buxton stations to deliver cards to addresses prior to visiting. This informs occupants of when the crews will be in the area and what the purpose of the visits are.
The visit was excellent and very helpful, but it was pure chance that I was both at home and had time for the visit to take place Thank you for your comment and we are pleased you found the visit both excellent and very helpful. We are pleased to advise that following feedback from Crews and Safe & Well Visit customer feedback, from January prevention & response commenced with a 3 month trial of fire crews leaflet dropping the areas they intend to direct engage with the following week. This leaflet will let the residents know when we will be in their area, what a Safe & Well Check entails and also contact details should they not be available on the dates the Crews are in their area. The trial areas / watches are Kingsway Red Watch and Long Eaton Red Watch.
Nothing except to notify beforehand of your visit. The officer was polite and I am impressed with your service Thank you for your comment, we are pleased you were impressed with both the officer and the service. We are pleased to advise that a trial is underway at Long Eaton and Buxton stations to deliver cards to addresses prior to visiting. This informs occupants of when the crews will be in the area and what the purpose of the visits are.
Visit more frequently, as it must be about seven or eight years since my alarms were fitted Thank you for your comment, smoke alarm batteries have a 10 year lifespan, so we would usually only re-visit if circumstances change and the individual falls into a high risk category to warrant visiting on a more frequent basis.
Give the Safe & Well visit more high profile to the general public in the local press. I didn’t know about this until the visit for my smoke alarm. It was very informative for me as an older person, especially the safety advice in case of fire. Thank you Thank you for your comment, we are pleased you found the visit informative. Unfortunately we aren’t able to advertise the service as we have very specific criteria for how to determine risk and prioritise our visits based on vulnerability of the public we serve. We are always looking at improving our service and as an example an interactive tablet is being developed for Crews with Safe & Well information and an interpreter (via language line) available in 30 languages. This will help crews who serve our most diverse communities gain access and engage with some of the most vulnerable people.
By providing information on types of kitchen appliances to avoid i.e. fridge freezers and microwaves with plastic back panels Thank you for your comment, DFRS does not make recommendation on which type of appliance to purchase, only that it should be purchased from a reputable dealer, be well maintained and used in line with the manufacturers recommendations. As a Service we do, however, publish information on product recalls on our website that advise our communities of potential safety issues.

Quarter 4 2018-19

You SaidWe Responded
   

Business Fire Safety

Business Fire Safety : You said.... We responded

Quarter 1 2018-19

You SaidWe Responded
You could have a named person that visits all businesses in Derby that give advice on how to improve fire safety in order to prevent a fire, especially after the two fires in Derby (Curzon St and Burton Road) and London Grenfell disaster. This aspiration is unachievable within the confines of resources available, however we have just appointed 3 business safety advisors who will take a more proactive role in promoting fire safety compliance within the business community across the county.
Perhaps arrive and work with contracted fire risk assessors, so we do not keep getting conflicting advice. This happens regularly. As the enforcing authority our role is to advise, educate and regulate. It would be inappropriate for us to work with FRAs and then also regulate their work (conflict of interest). Of course FRAs can always ask for advice from us where required as a means to perhaps avoid any conflict when we carry out inspection work.
Annual visit / inspection to ensure procedures are being followed correctly. Annual meeting with the residents of the scheme. Annual visits would go against our adopted methodology of inspecting high risk premises based on their individual risk. Annual inspections would also be onerous both of fire resources and unfair on businesses themselves. With regards to meeting residents, this responsibility lies with the responsible person or persons of the premise as opposed to the FRS as the regulator.

Quarter 2 2018-19

You SaidWe Responded
By giving reasonable notice of any intended visit, only to ensure that there will be a responsible member of the Board available to assist DFRS have processes in place to provide reasonable notice for inspections in agreement with responsible persons, reasonable notice is defined as up to 5 weeks. Whilst we view this as reasonable notice, the vast majority of inspection dates and times are agreed to take place in less than 5 weeks and to suit the needs of the business, in this instance the visit was made at the request of the occupiers with a date and time agreed locally.
Be sure the secretary is aware if access to the tenants’ property is required. I twice asked if this was the case, so I could give my tenants adequate and legally required notice. On both occasions I was told only the communal areas would be inspected. This proved to be inaccurate In the case of HMO type premises Fire Safety Legislation enforced by DFRS applies to the common parts of the building. If/where further advice is requested beyond this, we will provide advice on a goodwill basis. A letter of confirmation is sent prior to a pre-arranged inspection detailing why the inspection is taking place, what this will entail and what to expect with opportunity to contact the Fire Safety Inspecting Officer if required prior to the visit. The letter that was sent in regards to the visit in question did state this and gave direction as to what other legislation was applicable.

Quarter 3 2018-19

You SaidWe Responded
The issue with the rear fire escape and Subway was not resolved. The bins still block the fire escape and rubbish accumulates. Thank you for your comment, the visit was in response to a complaint whereby advice and support was given, both on scene and followed up in writing. The responsibility with regards to the management of the premises and cooperation and coordination between premises to achieve fire safety compliance lies with the RP’s i.e. responsible persons who occupy the shops.
I really feel that there needs to be a clear distinction between ‘care homes’ and supported living projects, they are not the same. I agree that the fire procedures are equally important but a home is different to a business premises. Care homes are commercial premises.  Thank you for your comment, the distinction between care homes and supported living can be a complex matter. We utilise guidance and expertise, working with providers in this area. Our overriding priority will always be to ensure that the fire safety provisions in any premise are suitable and sufficient for the premise type and risk.
It made no difference to our visit but other businesses might benefit from an advance checklist of things to have on hand for the visit, to make sure time isn’t wasted trying to search for things on the day, e.g. the fire assessment (which was mentioned in the initial phone call) but also what type and where emergency lighting is etc.  Thank you for your comment, our pre visit documentation does provide information regarding preparation for our visit. However, we do recognise that we interact with a wide range of businesses and premise types and as such cannot write to cover every eventuality.
It would be good for the links in the letter to be sent via email, as I was unable to access them due to it being sent as a PDF document.  Thank you for your comment, wherever possible we look to send our documentation electronically whereby links can be clicked on to access quoted information. If letters are sent by post, any links provided can be typed into search bars to access the related information.

Quarter 4 2018-19

You SaidWe Responded
   

Current Consultations

Have your Say on our Medium Term Financial Strategy 2019-23 by sending your comments to our Director of Finance sallsop@derbys-fire.gov.uk.

The consultation will run until 31 January 2019.


Previous Consultations

Once a consultation has concluded publicly available results and commentary will be made available below. Just click on the consultation in which you are interested.

Removal of ALP and WRUs

Consultation on the proposed removal of the Aerial Ladder Platforms from Buxton and the removal of the Water Rescue Units from Chesterfield and Matlock Fire Stations.

This consultation has now finished.

DFRS Duty System Consultation Report

Report on the consultation on Glossop and Matlock Fire Stations duty systems

IRMP 2017-2021

Derbyshire Fire & Rescue Authority (DFRA) is required to produce and publish an Integrated Risk Management Plan (IRMP). This plan is a core strategic document which drives all our work to respond to all foreseeable risks in Derbyshire. 

We manage risk through our activities in Prevention, Protection and Response, and are always looking for other ways to improve how we work. Our ‘Service development themes’ provide the strategic focus for us to do this. They are similar to those we have used previously and we hope to follow these strategic statements to concentrate our work for the challenges we face in 2017- 2021. In addition, each year from 2017-21 we will develop an action plan which will give direction to our work activities. We consulted on the draft IRMP between 5th December 2016 and 12th February 2017 and the report of this consultation can be found below. This was reported to Fire Authority on 16th March 2017.

The report on the IRMP taken to Fire Authority can be found here

The final IRMP document can be found here

A press release from the Chief Fire Officer’s can be found here

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