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Social Media House Rules and Guidelines

Monitoring accounts, responding and replying

Derbyshire Fire & Rescue Service's Corporate Communications team is responsible for managing the main corporate social media channels

Please note that our channels are not currently monitored 24/7 - if you ever need to report an emergency please call 999

We aim to respond to all enquiries as quickly as possible, but some enquiries can take longer to resolve or we’ll need to pass on your details to another department.

Fire station accounts are usually managed by at least one firefighter from that fire station, with oversight and support from the Corporate Communications team. These pages are monitored less frequently. If you require a prompt response we suggest you contact us via our corporate account.

Please note, we reserve the right to change these rules at any time. 

Moderation

We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion; but there are some things that we won't tolerate which is why we have a set of house rules: 

  • Please don’t swear or post rude, offensive comments on our channels. These comments will be removed. We also reserve the right to remove comments that we feel are inappropriate, or discriminatory against any individual or group.
  • We will not tolerate any form of bullying or harassment, whether it’s towards other users or Derbyshire Fire & Rescue Service employees.
  • If you feel you’re being bullied or harassed on our channels, please report it directly to the relevant platform. 
  • You are wholly responsible for any content you post including content that you choose to share. We do not endorse or support any opinions made on our page other than those made by us. 

We will remove messages and/or disable comments (where function allows) including reporting and/or blocking users on our social media channels who post messages which we believe are:

  • Abusive or obscene
  • Deceptive, misleading or spreading misinformation or disinformation
  • In violation of any intellectual property rights, including copyright
  • In violation of any law or regulation
  • Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
  • Promotional material, including links to external websites and promotions

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We will not tolerate or respond to abusive messages.

If your comment/message violates UK law it will be recorded and we will forward details on to the relevant agency to investigate.

 

Please let us know if you think any of the comments on our social media channels violate these house rules by emailing corporatecomms@derbys-fire.gov.uk or sending us a message on the relevant platform. 

Our official accounts

We have accounts across several social media platforms, but if you are ever unsure an account is real, please refer to the information below for our main official profiles and their links/handles.

Facebook - www.facebook.com/DerbyshireFRS

X (formerly known as Twitter) - www.x.com/DerbyshireFRS

Instagram - www.instagram.com/DerbyshireFRS

LinkedIn - www.linkedin.com/company/derbyshire-fire-and-rescue-service

YouTube - www.youtube.com/@DerbysFireAndRescue

TikTok -www.tiktok.com/@derbyshirefrs

Linktr.ee - www.linktr.ee/derbyshirefrs