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Get in touch

In an emergency you should always call 999 - but if it's not urgent, here's how to get in touch.

In an emergency you should always call 999 - but if it's not urgent, here's how to get in touch.

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DFRS Contact details

You can contact us in many ways:

  • By Writing:
    Derbyshire Fire & Rescue Service 
    Butterley Hall 
    Ripley 
    Derby 
    DE5 3RS
  • By FREEPOST:
    Freepost DERBYSHIRE FIRE & RESCUE SERVICE
  • By Email: reception@derbys-fire.gov.uk
  • By Telephone: 01773 305 305 (HQ Reception)
  • By SMS: 07766 299 999 (General enquiries and non-emergency assistance for people who are deaf, hard of hearing or speech-impaired)

Area Office contact details

East Area Office 01246 223 500
[North East Derbyshire, Chesterfield, Bolsover and Amber Valley]
email: EastAreaAdmin@derbys-fire.gov.uk

South Area Office 01332 777 850
[Derby City, South Derbyshire and Erewash]
email: SouthAreaAdmin@derbys-fire.gov.uk

West Area Office 01298 608 720
[High Peak and Derbyshire Dales]
email: West_Area_Admins@derbys-fire.gov.uk

View Area Office map

Reporting your Garden Fire/Controlled Burns

If you are having a garden fire, please ring Fire Control on 01332 861800 to inform them of the fire. 

They will:

  • Record the location the fire is taking place.
  • Offer fire safety advice.
  • Ask you to contact them when the fire is out.

Reporting a smoke nuisance

If you are suffering from a smoke nuisance, we would encourage you to speak to the person or business creating the problem. If this is unsuccessful, then your local council may be able to help. 

If you think there is a real risk to people or property then you should call the emergency services on 999

Freedom of Information requests

Freedom of Information requests

Information about Freedom of Information requests can be found on our dedicated page.

Freedom of Information requests