Large Text | High Contrast | Standard | Site Map | Skip to content | Skip to main navigation

Armed Forces Covenantstonewall diversity champion logohighly commended emergency services sector awardelectrical safety councilDAA Dementia Action Allianceemployers network for equality and inclusion memberdisability confident leader

Complaints and Feedback

For specific information about submitting feedback and questions regarding the Derbyshire Fire & Rescue Authority please visit the Fire & Rescue Authority feedback and questions page.

Derbyshire Fire & Rescue Service welcomes feedback and believes that by listening and acting upon your comments, we can improve the service we provide making Derbyshire safer.

We have a complaints procedure to make sure complaints are dealt with in a fair and efficient manner. You can register any concerns or complaints with any employee or member of the Fire Authority. If they are unable to resolve the issue there and then, they are responsible for passing the details to an appropriate senior officer to investigate.

If you make a complaint, you will have a written acknowledgement within five working days and a full response within twenty working days. If we are unable to respond within that time we will let you know when you can expect a response. We will keep you informed.

If you are not happy with the response to your complaint, you have the right to ask for a review of the way in which your complaint has been handled. If, after that review, you are still dissatisfied, you can contact the Local Government Ombudsman to take the matter further.

Derbyshire Fire & Rescue Service keeps a record of all complaints made, and reviews that record to see what we can do to improve.

If you have any have any comments, concerns or complaints about Derbyshire Fire & Rescue Service, please contact us using one of the methods below.

  • Post
    Derbyshire Fire & Rescue Service
    Butterley Hall
    DE5 3RS
  • Telephone
    01773 305 305
  • On-line
    Please use the form in the Contact Us section.

You can view or download a copy of our Complaints information leaflet by clicking on this link


Language Translation

You can use the translation service powered by Google to translate DFRS pages into a variety of other languages.

Please note:
Translations cannot be guaranteed as exact and may include incorrect or inappropriate language. We cannot control the quality or accuracy of the Google service.

Think Sprinkler Campaign

Click here

Smoke Alarms Save Lives

Click here

Adobe Acrobat Reader logo

For documents provided in pdf format, you will require a pdf reader such as Adobe Reader to view the files

Adobe Reader can be downloaded by clicking on the link above.