Business Fire Safety

Service Satisfaction Overview

BFS Consultation respondents satisfied with DFRS

Quarter 1 2024-25

Secondary Measure	Actuals
BFS Consultation respondents satisfied with DFRS	19
Totals BFS consultation returned	19
Total dissatisfied	0

19 responses in total. 18 respondents reported that they were ‘very satisfied’ with the service and 1 respondent reported being ‘fairly satisfied’ with the service.

Quarter 2 2024-25

Secondary Measure	Actuals
BFS Consultation respondents satisfied with DFRS	26
Totals BFS consultation returned	26
Total dissatisfied	0

26 responses in total. 25 respondents reported that they were ‘very satisfied’ with the service and 1 respondent reported being ‘fairly satisfied’ with the service.

Quarter 4 2023-24

Secondary Measure	Actuals
BFS Consultation respondents satisfied with DFRS	27
Totals BFS consultation returned	27
Total dissatisfied	0

Quarter 3 2023-24

Secondary Measure	Actuals
BFS Consultation respondents satisfied with DFRS	34
Totals BFS consultation returned	34
Total dissatisfied	0

Quarter 2 2023-24

Secondary Measure	Actuals
BFS Consultation respondents satisfied with DFRS	27
Totals BFS consultation returned	28
Total dissatisfied	1

Quarter 1 2023-24

Secondary Measure	Actuals
BFS Consultation respondents satisfied with DFRS	26
Totals BFS consultation returned	26
Total dissatisfied	0

You said.... We responded

Period	No.	You Said	We Responded
Q1 2024-25	1	It has all gone as expected with professional representation of DFRS. I think that personally the process should ensure that all responsible persons are pointed in the direction of Third-Party fire risk assessment companies where sleeping accommodation is the focus. Self-audited premises where the RP does the FRA should not be allowed.	As a public sector organisation it would not be appropriate for the Service to point in direction of / recommend any third party Fire Risk assessment companies, if we were to do so we could be liable to being seen as favouring a particular company or suggesting a particular company provides a better service than others.
	2	Regular fire safety updates, training & development from the fire safety dept. would be of beneficial. Fire safety monthly bulletin so I can subscribe to as I have done with HSE. Short workshops on fire safety awareness.	The Services Business Safety Advisors (BSAs) are in the process of developing Fire Safety Webinars to assist Responsible Persons (RPs) in being aware of their responsibilities in terms of Fire Safety Legislation and keeping their premise safe. These will be advertised on Services website and Social Media Channels in the near future. In addition the Services website has a section dedicated to Fire Safety ( Protection) where guidance can be found for all premise types.
Q2 2024-25		Maybe somehow have more appointments available as we had to wait a long time to get this one and it was an anxious wait.	The Service uses a Risk Based Inspection Programme (RBIP) to inform the number of audits (appointments) we have available, this ensures that Premises are audited on a frequency according to the level of risk, making best use of the Fire Safety Inspectors we have available.
Q3 2023-24		Check opening times as not to distrust the running of the business.	Every effort is made to ensure that Fire Safety Audits and visits are made during a business hour of opening / operation. The Service has provision to carry out these activities outside of traditional office hours and this can be agreed with individual premises at the time of booking in a visit / audit
Q2 2023-24	1	The person who visited was lovely and knowledgeable and did have positive things to say about the home and our fire book. but i have found that the reports sent to us do not have any feedback at all on what we are doing well, just what is a fault ,and then this gives an impression its your fault and feel like a child being told off because you missed something , this gives the whole experience with the fire visit a very negative expectation and experience as we know / expect there will always be a fault written so we focus on that we fail as no positive of what we do well or that everything else appears up to date in the reports, this is then sent to cqc and local authority who only see whats failing not what we are improving on in a care home due to the reports. i hope you will take this in to consideration so care home do feel that yes we missed something but also you did this well	To ensure consistency in feedback to all premise types, ‘post audit’ letters are issued using National Fire Chiefs Council (NFCC) standard paragraphs, which only cover issues that require addressing. This is the case for all Fire safety Audits at all premise types and ensures other organisations, such as CQC, can understand the outcome of the audit.
Q1 2023-24	1	Maybe some examples of bad practice