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Business Fire Safety

Service Satisfaction Overview

BFS Consultation respondents satisfied with DFRS

Quarter 1 2023-24

Secondary Measure

Actuals

BFS Consultation respondents satisfied with DFRS

26

Totals BFS consultation returned

26

Total dissatisfied

0

Quarter 2 2023-24

Secondary Measure

Actuals

BFS Consultation respondents satisfied with DFRS

27

Totals BFS consultation returned

28

Total dissatisfied

1

Quarter 3 2023-24

Secondary Measure

Actuals

BFS Consultation respondents satisfied with DFRS

34

Totals BFS consultation returned

34

Total dissatisfied

0

Quarter 4 2023-24

Secondary Measure

Actuals

BFS Consultation respondents satisfied with DFRS

27

Totals BFS consultation returned

27

Total dissatisfied

0

You said.... We responded

Period No. You Said We Responded
Q3 2023-24   Check opening times as not to distrust the running of the business. Every effort is made to ensure that Fire Safety Audits and visits are made during a business hour of opening / operation. The Service has provision to carry out these activities outside of traditional office hours and this can be agreed with individual premises at the time of booking in a visit / audit
Q2 2023-24 1 The person who visited was lovely and knowledgeable and did have positive things to say about the home and our fire book.
but i have found that the reports sent to us do not have any feedback at all on what
we are doing well, just what is a fault ,and then this gives an impression its your fault
and feel like a child being told off because you missed something , this gives the
whole experience with the fire visit a very negative expectation and experience as we
know / expect there will always be a fault written so we focus on that we fail as no
positive of what we do well or that everything else appears up to date in the reports, this is then sent to cqc and local authority who only see whats failing not what we are improving on in a care home due to the reports.
i hope you will take this in to consideration so care home do feel that yes we missed
something but also you did this well
 
Q1 2023-24 1 Maybe some examples of bad practice