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After the incident

Customer Satisfaction Feedback

ATIS Consultation respondents satisfied with DFRS

Quarter 3 2023-24

Secondary Measure

Actuals

ATIS Consultation respondents satisfied with DFRS

13

Totals ATIS consultation returned

14

Total dissatisfied

1

78 cards issued – 14 respondents, of which 13 advised they were satisfied with the service provided. 1 respondent was dissatisfied with the service. 6 respondents left positive comments. 

Quarter 2 2023-24

Secondary Measure

Actuals

ATIS Consultation respondents satisfied with DFRS

13

Totals ATIS consultation returned

13

Total dissatisfied

0

These figures relate to Q2 2023-24. 68 cards issued - 13 respondents, of which all advised they were satisfied with the service provided. 9 respondents left positive comments.

Quarter 1 2023-24

Secondary Measure

Actuals

ATIS Consultation respondents satisfied with DFRS

12

Totals ATIS consultation returned

12

Total dissatisfied

0

These figures relate to Q1 2023-24. 78 cards issued - 12 respondents, of which all advised they were ‘satisfied’ with the service provided.

Quarter 2 2022-23

Secondary Measure

Actuals

ATIS Consultation respondents satisfied with DFRS

13

Totals ATIS consultation returned

15

Total dissatisfied

2

These figures relate to Q2 2022-23. 13 respondents rated the service as ‘good’. 1 respondent rated the service ‘poor’ at a 4, and 1 respondent rated the service ‘poor’ at a 5.

You said.... We responded

Period No. You Said We Responded

Q2 2023-2024

 

Emergency Services should have known Hillsway was closed

 This was investigated and the following response was given Kingsway can remember the incident and when they got to the top of Hillsway road it was closed so they diverted round, however this would not have slowed down their attendance time. The service would normally receive road closure emails.

Q3 2023-2024

 

No one has been since the incident

This was investigated and the following response was given “The watch were unable to carry out a safe and well check at the time as the occupant was taken to hospital.  Due to circumstances at time of incident, the watch put in place all the control measures they could to signpost individual after the event. A Safe & Well Visit was undertaken on 1 February 2024 and no further action was determined as needed.” The feedback card was received before the Safe and Well check was undertaken.  

Q3 2022-23   No comments  
Q2 2022-23 1 Once they got there, they were brill. Started in the shed, then onto property so the fire service didn’t come straight away Thank you for your comment. This incident took place in the middle of the heatwave in August and the nearest appliance was already deployed to a different incident. This resulted in taking longer than would be expected due to high volumes of incidents being attended during this period. We apologise for not meeting expectations
Q1 2022-23   No comments