After the incident

Quarter 1 2023-24

Secondary Measure	Actuals
ATIS Consultation respondents satisfied with DFRS	12
Totals ATIS consultation returned	12
Total dissatisfied	0

These figures relate to Q1 2023-24. 78 cards issued - 12 respondents, of which all advised they were ‘satisfied’ with the service provided.

Quarter 2 2022-23

Secondary Measure	Actuals
ATIS Consultation respondents satisfied with DFRS	13
Totals ATIS consultation returned	15
Total dissatisfied	2

These figures relate to Q2 2022-23. 13 respondents rated the service as ‘good’. 1 respondent rated the service ‘poor’ at a 4, and 1 respondent rated the service ‘poor’ at a 5.

Quarter 3 2022-23

Secondary Measure	Actuals
ATIS Consultation respondents satisfied with DFRS	15
Totals ATIS consultation returned	15
Total dissatisfied	0

These figures relate to Q3 2022-23. All 15 respondents advised they were satisfied with the service provided.

Quarter 4 2022-23

Secondary Measure	Actuals
ATIS Consultation respondents satisfied with DFRS	12
Totals ATIS consultation returned	12
Total dissatisfied	0

These figures relate to Q4 2022-23. 75 cards issued - 12 respondents, of which all advised they were satisfied with the service provided.

You said.... We responded

Period	No.	You Said	We Responded
Q3 2022-23		No comments
Q2 2022-23	1	Once they got there, they were brill. Started in the shed, then onto property so the fire service didn’t come straight away	Thank you for your comment. This incident took place in the middle of the heatwave in August and the nearest appliance was already deployed to a different incident. This resulted in taking longer than would be expected due to high volumes of incidents being attended during this period. We apologise for not meeting expectations
Q1 2022-23		No comments
Q4 2021-22		No comments
Q3 2021-22		No comments
Q2 2021-22		No comments
Q1 2021-22		No comments
Q4 2020-21		No comments
Q3 2020-21		No comments
Q2 2020-21		No comments
Q1 2020-21		No comments
Q4 2019-20		No comments
Q3 2019-20		No comments
Q2 2019-20		No comments
Q1 2019-20		No comments
Q4 2018-19	1	Very reassuring after I’d put out the fire myself. With my area being quite difficult to access I wonder if regular ‘checks’ would be a good idea?	Thank you for your comment, we don’t routinely check for access issues as this would be too resource intensive, although our crews are aware of areas with restricted access in Derbyshire and plan accordingly. We will also be proactive leafleting any areas whenever we have particular problems with access and do respond to issues raised by the public on a case by case basis. This is also one of the reasons we advise the community to make sure they have working smoke alarms in their homes and that everybody in the home knows how to escape in the event of a fire.
Q4 2018-19	2	Excellent, very caring, compassionate and very professional. The next day I had a loss assessor knock on the door, I was very upset, how do these ‘ambulance chasers’ know I had a fire? They are preying on vulnerable people.	Thank you for your comment, unfortunately we don’t have an answer as to why this occurred , other than to confirm that as an organisation DFRS do not pass on any details of incidents attended to any 3rd parties including speculative loss adjusters. However, we would always advise occupiers who have suffered a fire loss to contact their own insurance company as soon as possible and follow their advice.
Q3 2018-19		No comments
Q2 2018-19	1	Did a good job but totally destroyed my cooker, I wasn’t pleased.	Thank you for your comment, we always try to minimise damage to goods or property when dealing with emergency incidents. However, when the source of a fire is either in / or on a cooking appliance, it is difficult to avoid damage to the appliance. If the cooking appliance has been affected by fire, we generally remove it outside to make the property safe.
Q1 2018-19		No comments