Our performance

Our reports highlight our headline achievements on a quarterly basis using KPM outturn data alongside other findings from our Local Performance Measures and data analysis.

Current Year

Quarter 1 Performance Summary - April-June 2022

Quarter 2 Performance Summary - July-September 2022

Previous Year

Quarter 1 Performance Summary

April-June 2021

Incident Activity

• 1,900 incidents were attended between April and June 2021, a 13% increase on last year. Fire incidents have risen by 14%

Deliberate Fires

• 406 deliberate fires is the highest quarter 1 total in a decade.
• 54% of these fires took place in April
• Nottingham Road and Belper both recorded their highest quarterly total for deliberate fires.
• Immediate action was taken by crews, CSOs and partner agencies in response to these fires which led to a reduction in incident numbers.

Incident Response

• 10,000 Emergency calls were handled by Joint Control with an average call handling time of 90 seconds
• First pumps arrived at 80% of life-risk fires of being mobilised within 10 minutes
• On-Call appliance availability was 82% while Wholetime pumps were available more than 99% of the time

Accidental Dwelling Fires

• 112 accidental dwelling fires attended, a slight increase on the average for quarter 1
• 1 accidental fire fatality
• 8 people were hospitalised with accidental fire injuries

Accidental Secondary Fires

• These fell by 19% but are still 38% above the average

Customer Satisfaction 

• 100% of respondents to our customer satisfaction surveys were satisfied with DFRS

Protection

• In Q1 we attended 39 fires in non-domestic properties, just less than the 5 year average.
• We interacted with 3.1% of our commercial premises including 309 fire safety audits and 586 SSRI lite visits.

Prevention Activity

• The Service has undertaken 5,400 direct engagement activities converting 1,600 into SWCs equating to a conversion rate of 29%
• In total 3,261 SWC have been conducted
• As of 10 August, we have visited 96% of our very high risk properties
• In Q1 we fitted 2,023 smoke alarms in people’s homes

RTCs

• 2 people were killed and a further 17 seriously injured in RTCs attended by DFRS

Quarter 2 Performance Summary

July-September 2021

Incident Activity

• 1,800 incidents attended between July and September 2021, 14% more incidents than last year. Our crews attended 573 fire incidents which is 317 less than the previous 3 months.

Deliberate Fires

• 225 Deliberate fires took place between July and September, the second lowest quarter 2 on record.

Incident Response

• 10,000 Emergency calls were handled by Joint Control Staff who achieved an average call handling time of 88 seconds to property and vehicle fires.
• First pumps arrived at 75% of life-risk fires of being mobilised within 10 minutes
• On-Call appliance availability was 76% while Wholetime pumps were available more than 99% of the time                

Casualties and Fatalities

• 0 fire accidental deaths in Q2 but 10 people were hospitalised with injuries from accidental fires
• 82% of people injured in accidental fire during quarter 2 lived alone

Incidents involving rivers and waterways

• We attended 24 incidents at rivers and waterways during July, August and September, where 7 people died and a further 6 people were injured

Accidental Dwelling Fires

• 91 accidental dwelling fires took place during quarter 2 which is lower than average for this period
• 82% of properties that had an accidental fire in quarter 2 had a smoke alarm fitted
• Over 50% of accidental dwelling fires in quarter 2 were cooking related

Protection Activities

• 7 people were killed and a further 29 seriously injured at RTCs attended by DFRS during quarter 2 – the highest quarterly total since September 2019

Operational Assurance

• For quarter 2, there are 0 overdue actions relating to DB2 or DB3’s
• 7 SAV’s completed with 21 corrective actions issued

People

• By the end of September 2021 12% of our operational workforce were from under-represented groups and 9.8% of our operational workforce were female
• 33% of our wholetime recruits had engaged with our Positive Action Programme
• During quarter 2, we recorded 2.5 average shifts lost to sickness

Prevention Activities

• Between July and September, we delivered over 3,100 safe and well checks to vulnerable people in Derbyshire and fitted just under 2,000 smoke alarms

Quarter 3 Performance Summary

October-December 2021

Incident Activity

1,500 incidents attended between October and December, 14% more incidents than last year

Our crews attended 436 fire incidents which is 56 incidents below the average for the time of year

We also attended 21 hoax fire calls, distracting our crews from potential life-threatening situations

Incident Response

9,000 emergency calls were handled by Joint Control Staff who achieved an average call handling time of 84 seconds to more serious fires

Our first pumps arrived at 78% of life-risk fires with 10 minutes of being mobilised

On-Call appliance availability was 76% while Wholetime pumps were available more than 99% of the time

Casualties and Fatalities

1 accidental fire death in Q3 with 2 people hospitalised with injuries from accidental fires

11 people required fire aid or precautionary checks following accidental fires

Protection Activities

• During the quarter, our crews and protection teams visited over 2,100 commercial properties in Derbyshire to identify any potential risks to crews and to ensure compliance with fire regulations

Operational Assurance

• During the quarter 25 training exercises were undertaken
• 16 station assurance visits were also completed

Accidental Dwelling Fires

• 86 accidental dwelling fires were attended during quarter 3 which is the lowest quarterly total in 2 years
• 83% of properties that had an accidental fire in quarter 3 had a smoke alarm fitted
• 45% of accidental dwelling fires in quarter 3 were cooking related

Emergency Special Services

• DFRS attended over 430 emergency special service incidents in quarter 3, over 100 more than the same period last year

Deliberate Fires

• 149 deliberate fires took place between October and December – a 25% reduction on the Q3 average

Road Traffic Collisions (RTCs)

• 3 people were killed and a further 18 serious injured at RTCs attended by DFRS during quarter 3 – a reduction of 25% on the average for the quarter

Prevention Activities

• Between October and December, we delivered over 3,200 safe and well checks to vulnerable people in Derbyshire and fitted just under 1,800 smoke alarms
• Over 200 people were referred on to other agencies to help support their Health and Wellbeing

People

• By the end of December 2021 12% of our operational workforce were from under-represented groups and 9.8% of our operational workforce were female
• 33% of our wholetime recruits had engaged with our Positive Action Programme
• During quarter 3, we recorded 2.8 average shifts lost to sickness

Quarter 4 Performance Summary

January-March 2022 & Year-end Performance Summary : 2021/22

Quarter 4 / Year-end Performance Summary - January to March 2022 & Year-end 2021/22

Incident Activity

• 1,550 incidents attended between January and March, 19% more incidents than last year. 6,800 were attended in total throughout 2021/22, 950 more incidents than 2020/21.
• In Q4, our crews attended 500 fire incidents, an increase of 5% on last year. During the year we attended 2,400 fires an increase of 120 on last year.

Malicious False Alarms

• We attended 32 hoax fire calls in Q4 and 94 during the year, distracting our crews from potential life-threatening situations.

Incident Response

• In Q4, 8,800 emergency calls were answered by Joint Control staff who achieved an average call handling time of 83 seconds to P1 and P2 fires. In total handling 39,000 emergency calls this year achieving an 86 second call handling time.
• In Q4, our first pumps arrived at 90% of life-risk fires within 10 minutes of being mobilised, achieving 80% for the whole year
• This year, our On-Call appliance availability was 81% while Wholetime pumps were available more than 99% of the time

Casualties and Fatalities

1 accidental fire death in Q4 with 6 people hospitalised with injuries from accidental fires.

4 people died during the year and 26 were hospitalised during the year.

Accidental Dwelling fires

377 accidental dwelling fires attended during 2021/22 which is our 2nd lowest outturn on record. 88 accidental dwelling fires in Q4.

84% of houses that had an accidental fire in 2021/22 had a smoke alarm fitted.

32 accidental dwelling fires this year were caused by smoking, but cooking remains the biggest cause – 183 cooking fires in the home.

Deliberate fires

Crews attended 199 deliberate fires in Q4 with a spike in late March, in total we attended 980 this year.

Emergency Special Services

DFRS attended over 400 emergency special service incidents in Q4, 2,400 during the whole year, a 34% increase on 2020/21

RTCs

20 people were killed or seriously injured at RTCs attended by DFRS during Q4. During the year 11 people were killed and 81 seriously injured in RTCs we attended – a 6% reduction on the 5 year average.

People

By the end of the year 13% of our operational workforce were from under-represented groups and 10.3% of our operational workforce were female.

33% of our wholetime recruits had engaged with our Positive Action programme.

During quarter 4, we recorded 3.1 average shifts lost to sickness, 10.3 average shifts during the year

Prevention activities

Between January and March, we delivered over 3,400 Safe and Well checks to vulnerable people in Derbyshire and just under 13,500 during the year. We fitted just over 1,800 smoke alarms in Q4 and over 7,500 throughout the year, over 250 people were referred on to other agencies to help support their Health and Wellbeing this year.

Protection Activities –

We attended 144 fires in commercial buildings during the year, our 2nd lowest outturn on record, Our crews and protection teams visited over 7,000 commercial properties in Derbyshire to identify any potential risks to crews and to ensure compliance with fire regulations.

Operational Assurance

During the year 24 training exercises were undertaken and 63 station assurance visits were completed this year