Large Text | High Contrast | Standard | Site Map | Skip to content | Skip to main navigation

Armed Forces Covenantstonewall diversity champion logohighly commended emergency services sector awardelectrical safety councilDAA Dementia Action Allianceemployers network for equality and inclusion memberdisability confident leader

IT Service Management solutions


1. Which IT Service Management (ITSM) solutions are currently being used by your organisation in their IT operations and Service Desk functions.

2. How much did the organisation spend on this solution? (Please provide initial setup / deployment costs and ongoing costs)

3. Which company did your organisation procure the current solution from and by which method? (i.e. Direct Award / Tender etc.)

4. When does the current ITSM solution contract expire?

5. Who in the organisation is responsible for deciding which ITSM tool is used? (Please provide name and job title)


  1. SolarWinds - Web Help Desk.
  2. Approximately £10K.  Maintenance is £1,975 per annum.  Deployed and configured in-house.
  3. SolarWinds - direct award.
  4. December 2018.
  5. Marcus Boyce - ICT Service Delivery Manager

Language Translation

You can use the translation service powered by Google to translate DFRS pages into a variety of other languages.

Please note:
Translations cannot be guaranteed as exact and may include incorrect or inappropriate language. We cannot control the quality or accuracy of the Google service.

Think Sprinkler Campaign

Click here

Smoke Alarms Save Lives

Click here

Adobe Acrobat Reader logo

For documents provided in pdf format, you will require a pdf reader such as Adobe Reader to view the files

Adobe Reader can be downloaded by clicking on the link above.