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What to do in an emergency

What to do in an Emergency

» If there is a fire

If you are ever faced with a fire, and it is safe to do so, remember to:

  • Get Out
  • Stay Out
  • Call 999

If you cannot leave because of either smoke or flames

Choose a room that you can go to, close the door and put blankets or something similar at the bottom of the door. This will prevent smoke from entering the room.

If you have a phone, call 999 and ask for the fire and rescue service. If you don't have a phone handy, open the window and shout for help. As a last resort throw small soft things, such as a duvet or pillows, out of the window and lower yourself onto them.

» If there is a flooding emergency

If you experience flooding:

  • You and your family's safety is most important, so move them and your pets upstairs. Don't barricade yourself in a room make sure you still have a means of escape.
  • Turn off your electricity and gas supply, if it is safe to do so, but do not touch sources of electricity when standing in flood water.
  • Move your valuable items upstairs or to a high point in your property.
  • Disconnect any equipment that uses water, like, washing machines and dishwashers.
  • To stop flood water from entering your home, fit flood protection products like airbrick covers, sandbags and toilet bungs.

In some cases you may be evacuated to a rest centre. If you think you may need to be evacuated during a flood, remember to pack spare clothing.

» If you are asked to evacuate by the emergency services

The Emergency Services may instruct you to leave your home and go to a rest centre or temporary accommodation. Remember to take with you any medication, toiletries and sanitary supplies. If you have time, turn off electricity, gas and water supplies, unplug appliances and lock all doors and windows.

If you have pets, don't forget about them, read the Derbyshire Prepared Pet Plan which is available at which gives details of how you can make plans for them.

If you are evacuated to a rest centre the information in the Derbyshire Prepared Rest Centre Leaflet, which is available at, explains what will happen.

» If there is a large scale or county wide incident or emergency

The Local Resilience Forum provide advice for large scale incidents and emergencies that may involve a number of the emergency services. You can access this information on the Derbyshire Prepared website by visiting

They also maintain plans that address county wide flooding and flu pandemics aswell as practical guidance that individuals and business owners can use to prepare for emergencies.

Calling 999

Dialling 999 is free. Your call will be answered by a BT Operator (who could be located anywhere in the UK) who will ask you the telephone number you are dialling from and which emergency service you need.

They will then put you through to the fire and rescue service Control Room, who will ask you for the following information:

  • What the problem is
  • The address of the incident
  • Landmarks or nearby streets to help with directions
  • The city/town/village or district
  • What kind of incident it involves, such as is it a fire, a vehicle collision, flooding or a rescue
  • If a fire is involved, more questions will be asked, such as 'is it a car fire, a building fire, is anyone still in the building'

Try not to panic, and speak clearly. The information you give may help to save lives and property.

If you are waiting to be put through to the fire and rescue service, and a fire appliance attends the incident, please stay on the line and tell our Control Room staff that an appliance has arrived.

Be Prepared

The best way you can help yourself or your family is to be prepared for an emergency. Read our Keeping Safe section and follow our tips on keeping safe at home, on the road or outdoors.

Helping our crews responding to incidents

You can help our crews when they are responding to or attending incidents by reading the information on the following pages.

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Think Sprinkler Campaign

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Next Fire & Rescue Authority Meeting 26 June

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