Our Command and Control employees receive all emergency 999 calls for Derbyshire Fire & Rescue Service. These skilled employees receive calls and mobilise resources to deal with a wide range of emergencies including house fires, road traffic collisions, and chemical incidents. They also provide advice and support to the caller until fire crews arrive on the scene.

They maintain contact with fire crews at all incidents and closely liaise with other Service employees, or other services/agencies that are involved. They record and update information onto an incident log, as well as processing requests from the incident ground.