Complaints and Feedback

Derbyshire Fire & Rescue Service welcomes feedback and believes that by listening and acting upon your comments, we can improve the service we provide making Derbyshire safer.

We have a complaints procedure to make sure complaints are dealt with in a fair and efficient manner. You can register any concerns or complaints with any employee or member of the Fire Authority. If they are unable to resolve the issue there and then, they are responsible for passing the details to an appropriate senior officer to investigate.

If you make a complaint, you will have a written acknowledgement within five working days and a full response within twenty working days. If we are unable to respond within that time we will let you know when you can expect a response. We will keep you informed.

If you are not happy with the response to your complaint, you have the right to ask for a review of the way in which your complaint has been handled. If, after that review, you are still dissatisfied, you can contact the Local Government Ombudsman to take the matter further.

Derbyshire Fire & Rescue Service keeps a record of all complaints made, and reviews that record to see what we can do to improve.

If you have any have any comments, concerns or complaints about Derbyshire Fire & Rescue Service, please contact us using one of the methods below.

• Post
  Derbyshire Fire & Rescue Service
  Headquarters
  FREEPOST 141
  Derby
  DE23 9BR
• Telephone
  01332 771221
• Minicom
  01332 271900
• On-line
  Please use the form in the Contact Us section.

You can view or download a copy of our Complaints information leaflet by clicking on the link below.

Complaints and Feedback (267k)